Insurance Industry

Insurance Industry

ServiceMaster™ Drying and Recovery is a leader in the restoration industry providing a fast and thorough response to disasters. We are a nationally approved vendor with American Farmers, First Home/NCA, Foremost, General Casualty, Grand Mutual, Metlife, One Beacon, Safeco and State Farm. It is our commitment to provide service exactly how and when it was promised. We will inform you of any and all information that is likely to produce an outcome different than our agreed upon expectations. We will also provide the homeowner with our MasterMoments water or fire guide, which with explain the procedures that will take place to help resolve any questions.

ServiceMaster Drying & Recovery's Continuing Education

Mold Remediation

ServiceMaster Drying and Recovery offers both credit and noncredit courses for insurance agents and adjusters who want to know how to serve their customers better.

Subjects vary from Water Damage Mitigation, Mold Remediation, Business Continuity and Disaster Planning and more. The courses are designed to educate insurance agents and adjusters on the benefits of mitigating property loss for both carriers as well as policyholders.

Our Current Projects

Check the status of a current job by visiting Imaster Sign In

By calling 1-877-2-DRYOUT (1-877-237-9688), agents and adjusters can connect to ServiceMaster Clean. The disaster response center answers calls 24 hours a day, 7 days a week, 365 days a year.

Serving greater Orlando and Space Coast.

Quick Response Anywhere, Anytime

When disaster strikes your policy holder, you want to send in experts you can trust and you want them there fast. That’s when you need to call ServiceMaster Clean®. One of our Disaster Recovery technicians will contact your policyholder to schedule an appointment. Our goal and past performance is to have our technicians make contact within minutes of their initial call. This swift contact reduces policy holder stress which can also decrease the number of anxious calls to agents and adjusters.

Emergency Mitigation Stops Destruction In Its Tracks

With ServiceMaster Clean, our Disaster Recovery technicians can be at the disaster site within two to four hours of the initiating call. The average on-site response time is less than two hours.

By evaluating damage caused by fire, smoke and water quickly, our technicians can prevent further damage. They also can advise the policy holder on the do’s and don’ts related to their disaster to help avoid additional complications.

In this initial stage, ServiceMaster Clean® technicians are able to identify items needed immediately by the policyholder that can be cleaned and restored quickly. This reduces emergency purchases by the policy holder, which are often an unwanted “surprise” to adjusters.

Again and again, using the ServiceMaster Clean Disaster Recovery network has lowered claim costs.

“No Surprises” Communication

ServiceMaster Clean Disaster Recovery technicians understand the importance of communication with the policy holder, the agent and the adjuster. Their goal is to make sure there are no unpleasant surprises during the restoration process.

The first priority when the technician arrives on-site is putting the policyholder at ease. Next, he or she reviews the property and records the damage with digital photos, saving time for the adjuster. The technician then calls the adjuster to describe the scope of work and provide a verbal estimate.

Within 72 hours of the jobs approval, Service Master Clean provides the adjuster with a detailed Xactimate estimate accompanied by all the required forms. This detailed level of service from ServiceMaster Clean can eliminate the adjuster’s time-consuming task of specifying the job, securing bids and negotiating prices from multiple vendors.

Resolving Claims Quickly Boosts Satisfaction and Saves Money

The processes and protocols used by our Disaster Recovery technicians are proven to save agents and adjuster’s time and frustration. By initiating the claim quickly and completing high quality restoration fast, we are able to resolve the claim in fewer days. This translates to higher satisfaction rates for policyholders and their agents as well as lower claims costs for adjusters and the insuring company.

The Leader in Water Recovery is taking the lead in Fire Recovery

A recognized leader in water recovery, ServiceMaster Clean is leading the fire recovery industry with the first national standards and protocols for fire and smoke restoration, emergency corrosion mitigation and content inventory and pack out. So regardless of the disaster site’s location, you and your policy holder are assured of the same level of service.

For example, ServiceMaster Clean is the first in the industry to use uniform software for inventorying contents, estimating costs and structuring pricing. To extend this excellence throughout the restoration process, we partner only with dry cleaners and furniture restorers who subscribe to our same high standards for cleaning and repair.

ServiceMaster Integrity Instills Peace of Mind

Marion E. Wade, founder of ServiceMaster, had a very strong system of moral and ethical principles he instilled in his company from its inception. These core beliefs have also become our primary objectives:

To honor God in all we do
To help people develop
To excel with customers
To grow profitably

When you choose to contract with ServiceMaster Drying and Recovery you are choosing a partner with a strong moral compass.